Head of Product and Consumer Experience

Sequencing is a company focused on personalized health, and they are seeking a Head of Product & Customer Experience to lead the transformation of their product strategy and customer journey. The role involves owning the product vision and roadmap while building a high-performing product organization to enhance customer engagement and retention through innovative genomic experiences.

Responsibilities:

• Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth
• Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership
• Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use, trust, and return to
• Establish the processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrity
• Define success metrics and use analytics and experimentation to drive measurable gains in engagement, retention, and subscription value
• Communicate product strategy and trade-offs with clarity and conviction to executives, investors, and partners
• Establish Sequencing as the global leader in AI-powered genomic experiences through product decisions that set the standard for the category
• Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage
• Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions
• Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence
• Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it
• Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time
• Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies
• Set and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint