Key skills
Customer Success ManagementRetention and expansion outcomesSaaS environmentLeadership developmentData-driven account strategiesAnalytical rigorTechnical acumenCustomer-centric mindsetCommercial outcomes orientationGlobal team leadershipCAIAnalyticsSaaSLeadershipCustomer SuccessAccount ManagementSales
About this role
Alteryx is a company leading the transformation in how work gets done through data, automation, and AI. They are seeking a decisive VP of Customer Success Management to lead and scale their global Customer Success organization, ensuring customers realize meaningful value from the Alteryx platform.
Responsibilities:
- Build, coach, and elevate a high-performing leadership bench
- Stay close to the business and the customer
- Drive measurable outcomes across retention, expansion, and customer lifetime value
- Lead a forward-looking, data-driven approach to account management—anticipating customer needs, identifying risks early, and unlocking new growth opportunities across the customer base
- Foster an environment where teams are empowered to make decisions and move quickly
- Drive strong cross-functional alignment across Sales, Product, Marketing, Support, and Operations
- Run the business with rigor and transparency
- Attract, develop, and retain top talent
- Serve as a trusted advisor to senior customer stakeholders
Requirements:
- Proven track record of owning and delivering retention and expansion outcomes in a high-growth SaaS environment
- Demonstrated success building and developing strong leaders and scalable organizations
- Hands-on, operator mindset with the ability to engage directly in high-stakes customer and business situations
- Strong bias for action with comfort making decisions in ambiguity and driving execution without waiting for consensus
- Experience leading proactive, data-driven account strategies that anticipate customer needs and drive growth
- Ability to set a high-performance bar and hold teams accountable to measurable outcomes
- Exceptional executive presence with experience influencing C-level stakeholders
- 10+ years of experience in software, ideally within data, analytics, or platform-based solutions
- Deep customer-centric mindset paired with a strong commercial and outcomes-oriented approach
- Strong cross-functional leadership with a One Alteryx mindset
- Analytical rigor with a track record of using data to inform strategy and execution
- Experience leading global teams across multiple regions
- Technical acumen to effectively articulate the value of Alteryx solutions
- Bachelor's degree or equivalent experience required