Business System Analyst - Salesforce - Plano, TX

Photon is a company seeking a Business System Analyst with expertise in Salesforce and API integrations. The role involves collaborating with stakeholders to gather requirements, optimizing systems through Salesforce enhancements, and ensuring effective communication between business and development teams.

Responsibilities:

• Collaborate with business stakeholders to gather and document detailed requirements for API integrations, microservices, and Salesforce enhancements
• Leverage deep knowledge of API design and microservices architecture to identify opportunities for system integration and optimization
• Demonstrate a strong understanding of Salesforce platform (Salesforce Service Cloud) capabilities and limitations, enabling the alignment of business processes with Salesforce solutions
• Analyze data from various sources, including Salesforce and other systems, to identify trends, patterns, and actionable insights that drive informed decision-making
• Identify inefficiencies in current processes and workflows, recommending and implementing improvements using APIs and microservices as appropriate
• Create and maintain comprehensive documentation of business and technical requirements, use cases, and system configurations
• Serve as a bridge between business stakeholders and the development team, ensuring effective and clear communication throughout the project lifecycle
• Participate in testing and validation of API integrations, microservices, and Salesforce configurations to ensure they meet business requirements and quality standards
• Support change management initiatives, helping stakeholders adapt to new technologies, processes, and systems
• Assist in project management tasks, such as project planning, timeline tracking, and resource allocation, to ensure successful project execution
• Troubleshoot issues related to APIs, microservices, and Salesforce and provide innovative solutions to address problems
• Stay up-to-date with the latest developments and best practices in API, microservices, and Salesforce, ensuring the organization benefits from the latest advancements

Requirements:

• 5+ Years of experience in salesforce
• Bachelor's degree in a related field (business, IT, or similar)
• Proven experience as a Business Analyst with a focus on API, microservices, and Salesforce Platform (Service Cloud)
• Strong understanding of API design, RESTful APIs, and microservices architecture
• Proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• Detail-oriented with a commitment to producing high-quality documentation
• Salesforce certification(s) is a plus
• Project management experience is advantageous