Director, Financial Services, Customer Partner (NY, Dallas, or Charlotte)

Kyndryl is a leading global IT services company that designs, builds, manages, and modernizes mission-critical technology systems. The Director, Financial Services, Customer Partner will be responsible for driving account growth, maintaining deep customer connections, and executing strategic account management to ensure customer satisfaction and success.

Responsibilities:

• Drive proactive account growth and manage strategic customer relationships
• Develop and execute account strategies to grow and retain Kyndryl's most valuable accounts
• Identify and qualify new opportunities to deliver tailor-made solutions for customers
• Collaborate with sales team members to ensure a seamless account management process
• Lead one or more Portfolio or Strategic accounts and generate new opportunities
• Expand existing work into larger scopes and new capabilities
• Build a strong go-to-market pipeline with partners to pursue new deals
• Take charge of customer satisfaction and ensure account compliance

Requirements:

• 5+ years experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• 7+ years of experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Bachelor's degree or Master's degree
• Sales experience in technical solutions