Product Management 340B Ops Partner Advisor - Remote

Cigna Healthcare is a leading health services company focused on improving health and increasing vitality. They are seeking a Product Management 340B Ops Partner Advisor to act as a liaison among various teams to manage financial processes, operational issues, and enhance system improvements related to the 340B program.

Responsibilities:

• Financial understanding of how credits/debits are completed within systems
• Manage shortages/damages/overages with pharmacy operations when identified
• Manage payout process for over-replenishment from end to end
• Manage aged receipts/invoice issues with finance partners
• Collaborating with Account Management, Accounting and Accounts Payable teams in determining payments and reconciling invoices
• Serve as the primary operational SME for cross-functional partners, responding to escalations, client-specific requests
• Partner with Procurement, Pharmacy Operations and IT to troubleshoot system issues and support enhancement process improvements
• Produce and support recurring and ad hoc analytical reporting
• Produce quarterly statistics
• Develop, maintain and enforce SOP governance

Requirements:

• Minimum 7+ years of relevant professional experience supporting product, operations, analytics or program management functions
• Strong Microsoft suite (Outlook, Teams, Word, Excel, Powerpoint) proficiency with experience working with large complex datasets
• Working knowledge of SQL or similar querying tools to support NDC-level or claim level analysis
• Demonstrated ability to manage high volumes of change with exceptional attention to detail and accuracy
• Strong analytical, problem‑solving, and critical‑thinking skills
• Ability to independently prioritize work, manage deadlines, and execute with minimal direction
• Excellent written and verbal communication skills, including the ability to explain complex concepts clearly
• Proven ability to operate as a trusted subject matter expert and escalation point
• Bachelor's degree in Product Management, Project Management, Business or a related field (preferred, not required)
• Experience supporting 340B or specialty pharmacy
• Experience creating, maintaining and operationalizing SOP documentation
• Experience partnering cross-functionally within a large, matrixed organization