Key skills
Technical supportTechnical account managementSecurity posture managementDetection and responseApplication security principlesSecure development lifecycle integrationObservability toolingCoralogixAI technologiesSaaS environmentsExecutive-level communicationOwnership-drivenAISaaSCommunicationAccount Management
About this role
Zenity is the leader in AI Agent Security, focused on securing and managing AI-driven applications for enterprises. The Strategic Technical Support Engineer will serve as a dedicated technical partner for enterprise customers, managing complex technical challenges and building long-term trust-based relationships with security leaders.
Responsibilities:
- Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities
- Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution
- Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
- Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner
- Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
- Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage
Requirements:
- Candidates must reside in CST or PST
- 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
- Deep understanding of AppSec principles and secure development lifecycle integration
- Experience working with observability tooling (Coralogix preferred)
- Executive-level communication skills with both technical and business stakeholders
- Highly organized, detail-oriented, and ownership-driven
- Comfort operating in fast-moving, evolving environments
- Experience in high-growth or venture-backed SaaS environments
- Exposure to AI, security, or emerging technologies