Business Analyst II- Palmetto GBA

Palmetto GBA is one of the nation’s largest providers of high-volume claims and transaction processing, contact center operations, and technical services to the federal government and other commercial customers. The Business Analyst II role involves conducting business process analyses, preparing functional specifications, and providing management support in reviewing internal and external reports and data.

Responsibilities:

• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification. Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products. Reviews system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitates timely and accurate updates to reference files based on customer requests
• Coordinates testing and debugging of new or modified software. Creates test matrices and supporting documentation. Develops and executes formal test plans to ensure delivery of quality software applications. Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. identifies and documents systems problems and assists in their resolution
• Researches system problems and identifies potential solutions. Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections. Researches any questionable standard system or local component problematic situations to assure compliance and accuracy
• Under general direction, defines business requirements, tests, and leads small to moderate projects. Assists management in performing business reviews by analyzing internal/external projects and changes. Ensures changes do not have a negative impact on productivity and procedures. Makes recommendations to improve productivity, cost effectiveness and timeliness
• Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication about business changes with management or other staff members
• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows

Requirements:

• Bachelor's degree
• Associates degree plus an extra 2 years job-related experience for a total of 4 years of required work experience (see 'required work experience')
• 6 total years required work experience
• 2 years of job-related business systems analysis, research and/or customer support experience
• Working knowledge of business support and systems concepts
• Able to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers, and the business units
• Good teamwork and interpersonal skills
• Good analytical and conceptual skills
• Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents
• Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes
• Working knowledge of mainframe electronic data processing system change methodology
• Microsoft Office
• Experience in Agile Framework, System Testing and Analysis and/or development of testing matrices
• Knowledge of programming languages and/or concepts/Macros experience
• Extensive (or substantial) experience in the Part A FISS Standard system