Customer Service Trainee

BlueCross BlueShield of Tennessee is seeking a dedicated Customer Service Representative to join their BlueCare Plus and BlueCare Customer Service departments. In this role, you will provide vital support to Medicare and Medicaid eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more.

Responsibilities:

• Receiving, investigating and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone
• Ensuring all customer communication is clearly documented
• Interact through various channels such as Chat, Phone, E-mail and TEAMS
• Educating caller to ensure resolution is achieved on first contact
• Must be able to pass required testing
• Participation and attendance are mandatory
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Requirements:

• High School Diploma or equivalent
• 1 year - Experience in a customer service support role is required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Preference for candidates local to the area