Customer (Call Center ) Service Advisor– Eastwood Automotive

The Eastwood Company is a well-established organization specializing in automotive repair and restoration products. They are seeking a Customer Service Advisor to assist customers with their orders and resolve any concerns through phone, email, and live chat.

Responsibilities:

• Help customers over phone, email and live chat with orders and problem-solve
• Work within our computer system to place and research customer orders, as well as document conversations and actions
• Pitch in where needed to drive a positive customer experience

Requirements:

• Experience in a call center (preferred but not necessary)
• Good communication skills
• Comfortable working with computers and learning new systems
• Pro-active and take a positive approach in problem solving
• Commitment to learn about processes
• Ability to help customers over phone, email and live chat with orders and problem-solve
• Ability to work within a computer system to place and research customer orders, as well as document conversations and actions
• Ability to pitch in where needed to drive a positive customer experience
• Access to a minimum speed connection internet for remote work
• Ability to work in a distraction-free environment if remote
• Automotive restoration experience (a plus)
• Experience shopping online