Customer Service Agent/Travel Advisor (Remote)
United States of America
Full Time
3 weeks ago
No H1B
Key skills
Travel planningBooking travel arrangementsCreating custom travel itinerariesTravel industry softwareBooking platformsCRM systemsSalesCustomer relationship managementCRMCommunicationNegotiation
About this role
Skyrocket Roaming Travel Services is dedicated to creating unforgettable travel experiences and supporting aspiring travel professionals. The role involves providing travel consultation services, planning and booking customized travel packages, and maintaining strong client relationships to ensure exceptional customer service.
Responsibilities:
- Providing travel consultation services
- Planning and booking customized travel packages
- Assisting clients with their travel itineraries
- Maintaining strong client relationships
- Staying updated on travel trends
- Resolving travel-related issues
- Collaborating with team members to meet personal and business goals
- Delivering exceptional customer service
Requirements:
- Strong knowledge and experience in travel planning, booking travel arrangements, and creating custom travel itineraries
- Customer relationship management, client service, and communication skills to anticipate and address customer needs effectively
- Familiarity with travel industry software and tools, including booking platforms, CRM systems, and online travel resources
- Sales and negotiation skills, including the ability to upsell travel packages and build long-term customer loyalty
- Excellent organizational skills, attention to detail, and the ability to handle multiple tasks efficiently
- A passion for travel and cultural exploration, with a focus on creating meaningful client experiences
- MUST BE A RESIDENT OF ONE OF THE FOLLOWING COUNTRIES - United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, Uruguay
- Previous experience in the travel or hospitality industry is an advantage
- Bachelor's degree in Travel, Tourism, Hospitality, or a related field