Solar Energy Customer Service - WFH

Randstad Digital Americas is a leader in connecting people with opportunities, and they are seeking a Customer Experience Specialist in the solar energy sector. In this role, you will support homeowners through their solar roof installation and provide expert guidance on energy production and system performance.

Responsibilities:

• Act as the primary point of contact for customers after their solar roof installation, helping them navigate the transition from a 'standard' roof to a power-generating asset
• Explain the unique benefits of integrated solar shingles, including how they differ from traditional panels in terms of aesthetics, durability, and warranty coverage
• Assist customers with the setup and troubleshooting of their solar monitoring portals, ensuring they can track their 'Energy from Every Roof' in real-time
• Educate homeowners on Net Metering (NEM), utility interconnection, and how to read their new, solar-adjusted energy bills
• Identify and log system performance issues, coordinating with our project managers and certified roofing partners to ensure every roof is performing at its peak

Requirements:

• 2+ years in a high-touch call center/customer support role
• 2 years' experience in the solar industry is required, particularly with a focus on residential homeowners
• Exceptional verbal and written skills. You can explain the 'science of solar' in a way that feels simple and accessible
• Experience with CRM software (Salesforce or SAP preferred) and remote communication tools (Slack, G-Suite, Zoom)