Solar Energy Customer Service - WFH

Randstad Digital Americas is changing the way the world thinks about roofs by integrating solar technology into homes. As a Customer Experience Specialist, you will support homeowners through the installation of solar roofs, providing expert guidance and assistance with their solar monitoring systems and energy bills.

Responsibilities:

• Act as the primary point of contact for customers after their solar roof installation, helping them navigate the transition from a "standard" roof to a power-generating asset
• Explain the unique benefits of integrated solar shingles, including how they differ from traditional panels in terms of aesthetics, durability, and warranty coverage
• Assist customers with the setup and troubleshooting of their solar monitoring portals, ensuring they can track their "Energy from Every Roof" in real-time
• Educate homeowners on Net Metering (NEM), utility interconnection, and how to read their new, solar-adjusted energy bills
• Identify and log system performance issues, coordinating with our project managers and certified roofing partners to ensure every roof is performing at its peak

Requirements:

• 2+ years in a high-touch call center/customer support role
• 2 years' experience in the solar industry is required, particularly with a focus on residential homeowners
• Exceptional verbal and written skills. You can explain the 'science of solar' in a way that feels simple and accessible
• Experience with CRM software (Salesforce or SAP preferred) and remote communication tools (Slack, G-Suite, Zoom)