UnitedHealthcareRemote
Mid Market Field Account Manager - Remote in Milwaukee, WI
United States of America
Full Time
3 weeks ago
$21 - $63 USD
No H1B
Key skills
Insurance licenseCustomer relationship managementMicrosoft OfficeVirtual productivity toolsHealth care industry knowledgeMedical benefitsCRM SolarisCRMCommunicationPresentation Skills
About this role
UnitedHealthcare is simplifying the health care experience and creating healthier communities. The Mid-Market Field Account Manager is responsible for educating customers on their benefit plans and facilitating relationships between customers and the Central Service team, ensuring effective communication and training on available resources.
Responsibilities:
- Seamlessly leverages technology to conduct open enrollment meetings, Lunch and Learns and build awareness of wellness programs
- Successfully manages a large volume of cases and activity virtually and in person
- Develops and maintains internal and external relationships
- Independently and proactively acts as a consultative resource for the customer
- Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total educational experience
- Uses our CRM (Solaris) to track groups engagement and proactively plan future touchpoints
- Communicates administrative and program changes to the customer
- Partners with the CSO/DCSMs and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive/Renewal Account Executive, or other field employee
- Trains and educates customers on UHC portals and eTools as appropriate
Requirements:
- Bachelor's degree
- Insurance license as required by law within 90 days of hire
- 2+ years of experience in managing customer relationships
- Advanced level of analytical and problem-solving skills
- Intermediate level of proficiency in Microsoft Office and other virtual productivity tools
- Access to reliable transportation and & valid US driver's license
- 3+ years of health care industry experience
- Medical Benefits experience
- Proven ability to work with external customers such as employers, consumers, consultants, and brokers in a virtual environment
- Insurance license as required by law
- Excellent oral and written communication skills
- Superior virtual presentation skills in both small and large group settings
- Strong interpersonal skills with the ability to communicate and influence internal business partners
- Ability to navigate a complex organization to accomplish customer satisfaction