Principal Product Manager

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As the Principal Product Manager, Clinical Documentation, you will take responsibility for high-impact projects, including launching new products and optimizing existing ones, while collaborating with cross-functional teams to enhance the platform's quality and user experience.

Responsibilities:

• Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity
• Ensure a high quality of care by improving & enhancing AI capabilities for clinical documentation, clinical quality & client outcomes
• Work cross functionally with other PMs to support marketplace engagement
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness
• Partner with the design team, create a user experience that is both delightful and effective
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements
• Participate in setting the strategy and long-term direction for the organization
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders
• Own KPI's and be obsessed about them
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

Requirements:

• Minimum 7 years of experience in a product role at a B2C company
• Proven success through measurable impact and increasing responsibilities
• Experience launching generative AI powered features and products
• Growth and experiments driven mindset with a proven ability to execute and deliver results
• Basic SQL knowledge to navigate and utilize BI tools effectively
• Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions
• Super analytical: proven experience in using data and relevant tools for driving critical business outcomes
• Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality
• Great eye for UX and understanding of its related metrics
• Excellent organizational and leadership skills, strong attention to detail, able to work independently
• Fundamental coding skills, with experience in building an app
• Experience with marketplace-based business models
• Experience with data-driven, personalization by segmentation
• Good understanding of marketplace dynamics
• Experience in both desktop and mobile environments