Senior Technical Project Manager

Cotiviti is seeking a Senior Technical Project Manager to manage and coordinate multiple ENR implementation projects. This role involves serving as the primary liaison between customer teams and Cotiviti teams, ensuring alignment with customer requirements and business outcomes.

Responsibilities:

• Oversee and manage multiple ENR implementation projects by partnering with the respective project leads and assist/oversee as needed
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of intended business outcomes
• Implement practices to bring a standardized and optimized approach of implementations across the program, enabling a cohesive solution delivery for customers, helping them realize the best value across all Cotiviti solution components
• Develop project plans by partnering with respective project teams and monitor progress against these plans
• Act as the primary point of contact for customers during the implementation and post implementation/operations phases, ensure consistently excellent delivery and effective communication
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations
• Partner with Account Management teams to help grow the customer accounts leveraging consistent successful deliveries, existing relationships, identified customer needs, and curating customer solutions to meet business needs
• Ensure that the implementation teams are aligned with customer requirements and that any deviations are promptly communicated and addressed
• Capture and analyze customer feedback related to the implementation/delivery and the success of the delivered products/solutions in meeting their business objectives
• Conduct regular check-ins and satisfaction surveys with customers to assess their level of satisfaction and identify any areas for improvement
• Provide actionable insights and recommendations to internal teams based on customer feedback
• Work with project teams to understand and assess the underlying reasons for any gaps between customer expectations and the delivered solutions
• Manage the process of categorizing gaps into appropriate areas, such as product functionality, new requirements, user experience, or support, for triage and resolution
• Reconcile customer expectations with the reality of the delivered solutions, providing clear communication and setting realistic expectations where necessary
• Facilitate discussions and documentation between customers and internal teams to resolve discrepancies and ensure alignment of outcomes

Requirements:

• Strong understanding of the Cotiviti ENR product
• 5+ years of experience in project management, preferably within the healthcare software industry
• Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders
• Strong understanding of healthcare industry standards, regulations, and practices
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships
• Analytical mindset with the ability to identify, assess, and resolve issues effectively
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall)
• PMP, Six Sigma, or similar certification is a plus