AI Business Process Analyst

Lead Surge LLC specializes in high-stakes B2C lead generation for the home improvement industry. The AI Business Process Analyst will identify and prioritize AI opportunities within organizational workflows, bridging business operations and technology to provide actionable insights for AI implementation.

Responsibilities:

• Review current documented workflows of every department to familiarize the current state processes from intake to output
• Interview team leads and individual contributors to understand workflows, where handoffs occur, and where friction or inefficiency exists
• Fine tune workflows and documentation to accurately represent how the business operates today
• Identify redundant steps, manual bottlenecks, and areas where data, decisions, or actions are repeated unnecessarily
• Evaluate documented processes through the lens of AI applicability, identifying where automation, prediction, summarization, or augmentation could drive meaningful improvement
• Prioritize opportunities based on business impact, implementation feasibility, and cross-functional dependencies
• Build a structured backlog of AI use cases with supporting context, process documentation, and expected outcomes
• Stay current on how AI is being applied across marketing, media, operations, and analytics, bringing relevant examples and frameworks to internal discussions
• Work closely with the AI Solutions Architect to translate process insights into technically actionable briefs
• Partner with department leaders to validate findings, pressure-test assumptions, and align on priorities before solutions are designed
• Serve as an internal advocate for operational clarity helping teams articulate pain points they may not yet have language for
• Support change management efforts by documenting how new AI-assisted processes will differ from current-state workflows
• Assist in the development of training materials, SOPs, and adoption guides that help teams transition into new ways of working
• Track implementation progress and flag where a solution is deviating from its original operational intent

Requirements:

• 5- 8 years of experience in business process analysis, management consulting, operations strategy, or a closely related field
• Bachelor's degree in business administration, Operations Management, or a related field required; Equivalent professional experience in lieu of a degree will be considered
• Demonstrated experience in business process analysis, operations management, or management consulting, with a track record of entering organizations and building rapid operational context
• Strong working knowledge of AI options, capabilities and limitations, enough to recognize where AI can and cannot help, without requiring a technical background
• Ability to quickly learn how a business operates and identify where change will have the most meaningful impact
• Excellent communication and facilitation skills, comfortable leading discovery sessions, presenting findings to senior stakeholders, and translating complexity into plain language
• All applicants should be well versed in working within SOC 2 data security requirements
• Experience working in performance-driven environments; familiarity with media, marketing, or lead generation is a plus
• Strong organizational skills with the ability to manage a large body of process documentation across multiple departments simultaneously