AI Product Owner – Project Management, Lighting

Role Overview

• Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across internal tools and the customer-facing portal release phases.
• Conduct deep discovery with Graybar’s lighting project teams, takeoff specialists, pre-fab users, and contractor customers to understand current workflows, pain points, and what a best-in-class project management experience looks like.
• Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions that balance internal tool needs with customer portal delivery.
• Partner closely with the Senior UX Designer to define the customer-facing portal experience – information architecture, user flows, and interaction patterns for material tracking, order management, billing, and document management.
• Define requirements for integrating the project management platform with Graybar’s existing systems, including the quote and order automation platform, submittals tools, and the Graybar Connect ERP (SAP S/4 HANA).
• Manage the phased release strategy for the customer-facing portal – define what “done” looks like for each release, set go/no-go criteria, and coordinate launch activities.
• Drive adoption of internal tools across Graybar’s regions: plan rollout sequencing, define training requirements, measure adoption and usage metrics, and manage change across diverse user groups.
• Build and maintain the NOF/Lot material master file requirements – working with product data teams to define data structure, cost integration, and maintenance workflows.
• Define and track product KPIs: user adoption rates, project cycle times, takeoff accuracy, customer portal engagement, and operational efficiency gains.
• Manage stakeholder communication across lighting specialists, district operations leaders, technology partners, and executive sponsors.
• Conduct competitive analysis of project management tools in the electrical distribution industry to ensure Graybar’s platform sets the benchmark.

Requirements

• Minimum 5+ years of experience in product ownership, business analysis, or product management.
• Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies.
• Demonstrated ability to translate complex business processes into technical requirements and user stories.
• Experience with products that have both internal users and external customer-facing components.
• Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience).
• Preferred Experience in construction, lighting, electrical distribution, or project-based industries.
• Experience with project management, takeoff, estimating, or BOM (bill of materials) tools.
• Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally).
• Experience managing phased product launches with multiple user populations.
• Understanding of portal design, customer self-service platforms, or B2B digital experiences.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.
• Familiarity with ERP integration patterns (SAP S/4 HANA) or document management systems.

Tech Stack

• Azure
• ERP

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.