Senior Lead IT Engineer

Lumen is the trusted network for AI, transforming how businesses connect and scale in an AI-driven world. The Senior Lead IT Engineer is responsible for the design, administration, and optimization of Lumen’s Software Asset Management tools, serving as a subject matter expert and technical lead to ensure stability and security across critical infrastructure. This role involves collaboration with various teams to deliver reliable IT solutions and improve operational efficiency.

Responsibilities:

• Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling
• FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management
• Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness
• Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements
• Lead root cause analysis and resolution of complex infrastructure and agent-related incidents
• Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction
• Develop and enforce engineering standards, documentation, and operational runbooks
• Evaluate and implement automation opportunities to improve operational efficiency and system reliability
• Support change management activities, including impact analysis, testing, and deployment planning
• Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives

Requirements:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles
• Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations
• Strong experience with Server Agent Administration across all variations of Windows and Linux environments
• Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools
• Experience supporting large-scale, distributed environments
• Strong troubleshooting skills with the ability to resolve complex, cross-platform issues
• Proficiency with scripting and automation (e.g., PowerShell, Bash, Python)
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
• Experience working with ITSM processes (incident, problem, change, and configuration management)
• Act as a trusted technical advisor and escalation point
• Mentor junior engineers and promote engineering best practices
• Demonstrate ownership, accountability, and a continuous improvement mindset
• Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices
• Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments
• Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet)