Senior Principal Pre-sales Engineer, Product Specialist

Twilio is a company that shapes the future of communications by delivering innovative solutions to businesses and empowering developers globally. They are seeking a Senior Principal Pre-sales Engineer, Product Specialist to support their Trust, Identity & Compliance vertical by architecting complex multi-product solutions and serving as a technical authority in the field.

Responsibilities:

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment
• Scope and validate architectures with emphasis on:
• Identity verification and authentication flows (MFA, OAuth/OIDC, JWT, API-driven identity, step-up auth)
• Secure-by-design architectures reducing fraud/abuse (signals, risk engines, rate limiting, secure enrollment)
• Compliance and audit readiness (e.g., GDPR, DORA), data residency, and governance controls
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative

Requirements:

• Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support
• Track record building repeatable architectures/plays that scale across teams
• Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness
• Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures
• Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions
• Experience working in an overlay or specialist presales capacity
• Experience collaborating with product on strategy, positioning, and roadmap