Business Analytics Director - Evernorth - Remote

Cigna Healthcare is dedicated to improving health and vitality, and they are seeking a Business Analytics Director to lead strategic analytics initiatives. This role involves collaborating with product, operations, and business leaders to provide analytical insights and drive decision-making across the organization.

Responsibilities:

• Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines
• Works in collaboration with Product, Operations and Business leaders to provide thought partnership and drive decision making based on analytical insights across different parts of the organization
• Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems
• Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities
• Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for providing the strategy and analytics support for both the Contact Center Product and Operations Insights & Delivery teams
• The Contact Center Product team owns the technology and data infrastructure that enables operations to deliver efficient, high-quality customer experiences
• With several high priority platform modernization initiatives inflight or planned the analytical support provided through this role is critical
• The role will lead a Business Analysis (BA) team within the C&CE organization, working closely with Product, Operations and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand
• This role will work closely with the Senior Leadership teams for both organizations (Product and Operations Insights & Delivery) to help develop and execute the strategic agenda, including multi-year strategic planning, developing business cases, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners
• The BA team will be highly visible across the broader C&CE organization
• Influence new technology solutions that improve the product experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for the executives they support and their direct reports
• Leadership – Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations
• Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles
• Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their internal customers
• Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business
• Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data relevant for the role
• Individual will play an important role as a “customer” of the data for influencing future state data architecture
• Analytics – Employ a range of analytical techniques to identify business opportunities and make strategic recommendations
• Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation
• Individual will work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches into the operation
• Strategy – Using a background of proven business acumen, make analytically grounded strategic recommendations to the business
• The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the operation, business and other horizontal teams
• The individual will have the opportunity to be engaged in strategic discussions at the VP+ level
• Communication – Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company
• Individual will be highly adept at distilling deep analytical work and insights into succinct, easily consumable decks for partners ranging from analytics leaders to key business partners
• Teamwork – Role will partner closely with Product, Operations, Technology and Finance teams across the company
• Individual will be a key partner for the Product team, acting as the resource for insights, data generation and strategic deck building
• Individual will work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc
• Finally, the individual will have the opportunity to work broadly across the business in both a strategic and analytical capacity partnering to generate future state strategy and insights
• Product/Technology – Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions
• Individual will lead strategy sessions, analyze value creation and develop a suite of outcome-based insights for validating results

Requirements:

• Bachelor's degree in Math, Economics, Statistics, Engineering, Business or related field
• 8+ years of experience with business, operations or similar applicable experience
• 2+ years of people leadership experience
• Strong analytical and finance skills
• Strong communication (oral and written) and presentation skills, including an ability to present work products to senior executives
• MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering
• At least 4 years of work experience in consulting or business analysis
• Experience leveraging SQL in a business environment