Key skills
CommunicationSales
About this role
Role Overview
- Responds to member/customer requests for emergency road service in a call center environment
- Provides basic information regarding Emergency Road Service benefits
- Communicates with contractors to provide information regarding member location
- Enters data into database and documents all relevant details
- Notifies member of estimated time of arrival and name of contractor
- Recognize, promote and process membership sales opportunities
Requirements
- High school diploma or equivalent
- 6 months of Customer Service Experience
- Ability to navigate a PC and/or automated processing system
- Reading and comprehending various Customer Care service tools
- Performing mathematical calculations
- Telephone etiquette
- Basic Computer skills
- North American geographical relationships
- Strong communication skills
- Strong written communications skills
- Effective listening skills
Benefits
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
- Corporate Incentive Program
- Complimentary AAA membership
- Employee Referral Bonus
- Employee recognition program