Sr. Software Engineer I

Invoca is the leading AI-powered conversation intelligence platform. As a Senior Software Engineer I on the Octothorpe team, you will focus on enhancing CI/CD processes, driving Ruby/Rails platform upgrades, and improving authentication/authorization standards across services.

Responsibilities:

• Own and evolve CI/CD "paved road" tooling
• Build and maintain reliable, scalable CI/CD workflows (guardrails, automation, reusable patterns/templates)
• Enhance Backstage as the unified developer portal, improving CI/CD visibility, deployment tracking, and self-service workflows
• Improve developer feedback loops: reduce flaky pipelines, speed up builds/tests, and increase observability of the release toolchain
• Operationally support release tooling (triage, incident follow-ups, preventative improvements)
• Drive Ruby/Rails platform upgrades (monolith + ecosystem)
• Lead or heavily contribute to Ruby and Rails upgrade efforts, including:
• Coordinating cross-repo changes (application, Docker/CI images, shared gems, test strategy)
• Creating safe rollout plans (canaries, staged deploys, rollback paths) and enabling other teams through docs/runbooks
• Platform enablement
• Build and improve self-service tooling and Golden Path workflows through Backstage, CI/CD templates, and standardized patterns so service teams can safely own their own infra, config, and auth changes without gatekeepers
• Help standardize and operationalize Auth0 and other authentication/authorization patterns across environments
• Partner with service teams to drive Golden Path adoption, unblock migrations, and turn platform investments into org-wide leverage
• Embrace AI to accelerate delivery and improve developer experience
• Use AI-assisted development responsibly to increase throughput and quality (e.g., faster iteration, better testing strategies, improved docs/runbooks)
• Help the org adopt AI tools safely and effectively by sharing best practices and patterns

Requirements:

• CI/CD, Release Engineering, (Buildkite/Backstage)
• ArgoCD, Kubernetes
• Ruby, Ruby on Rails, Bundler, dependency management
• Runtime/framework upgrades (Ruby upgrades, Rails upgrades)
• Auth0 (or similar IdP), OAuth/OIDC concepts, M2M authentication
• Observability, on-call/operational support, incident analysis
• AI-assisted development (Cursor, Claude Code) and best-practice sharing
• Working experience in a PAAS environment
• Terraform / infrastructure-as-code (nice-to-have)