Rocket SoftwareRemote
Customer Success Manager - Vertica
United States of America
Full Time
3 hours ago
$66,000 - $88,000 USD
Visa Sponsor
Key skills
Customer Success ManagementStrategic Customer RelationshipsFortune 500 AccountsRecurring Revenue Business ModelsAnalytical Work StyleMetrics-Driven Work StyleGainsightSalesforceVertica ProductsRelational DatabasesAIAnalyticsRisk ManagementCustomer Success
About this role
Rocket Software is seeking an innovative and driven Customer Success Manager to engage their new Vertica product customers and maximize the value of their investments. This role involves partnering cross-functionally to align customer goals with insights, track success, and optimize outcomes while supporting renewals and expansion.
Responsibilities:
- Work closely with your account team on your assigned accounts
- Get to know your customers. This includes but is not limited to the following:
- Understand your customer’s business environment and objectives
- Document how they use their Rocket products
- Understand what success means to your customers
- Build strong relationship within your customer accounts
- Work hand in hand with your Account Executive to hold business reviews with your accounts
- Work closely with Renewals on risk mitigation and process improvements
- Partner with Retention Marketing on campaigns and events to drive engagement with your accounts
- Work closely with Retention Marketing to identify successful customers and turn them into advocates and case studies
- Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns
- Use Gainsight and AI options to track engagement, opportunities and derive insights
Requirements:
- 5+ years in Customer Success Management with demonstrated success in developing strategic customer relationships and working with Fortune 500 accounts
- Strong empathy for customers and a genuine belief that their success translates into Rocket's success
- Deep understanding of value drivers in recurring revenue business models
- Creative, resourceful, detail-oriented, and highly organized
- An analytical and metrics-driven work style
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Highly collaborative team player with the ability to build successful relationships with various stakeholders
- Ability to manage challenging conversations internally and externally
- Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust and Love to both our customers and other Rocketeers
- Experience with Gainsight and Salesforce preferred
- Bachelor's Degree
- Familiarity with Vertica products and customers
- Gainsight Experience
- Relational database and analytics experience