Senior Manager Customer Adoption, Informed Design

Autodesk is a company that creates innovative software solutions for various industries. They are seeking a Senior Manager for Customer Adoption to lead a global team focused on driving the adoption of Informed Design, ensuring customers achieve measurable business value through effective engagement and collaboration with cross-functional teams.

Responsibilities:

• Global Team Leadership & Development
• Lead, coach, and develop a global team of Customer Adoption Specialists across multiple regions and time zones
• Establish clear performance expectations aligned to adoption, commercial expansion, and customer value realization
• Collaborate with the Operations Manager to implement consistent operating rhythms, KPIs, and reporting frameworks to ensure alignment and transparency
• Provide ongoing feedback, structured development plans, and targeted support to help team members strengthen their effectiveness and grow in their roles
• Foster a culture of accountability, collaboration, and continuous improvement
• Strategic Account Adoption
• Define and execute adoption strategies for key, strategically important accounts
• Partner closely with Sales, Product, Industry Strategy, and Operations to align adoption plans with commercial objectives and operational readiness
• Ensure customers achieve defined business outcomes tied to Informed Design capabilities
• Guide the team in navigating complex enterprise environments, including executive sponsors and cross-functional stakeholders
• Drive transition from pilot or early engagement to repeatable, scaled commercial usage
• Value Realization & Commercial Impact
• Develop frameworks to measure and communicate customer value realization
• Track and report adoption metrics, expansion signals, and customer health indicators
• Support account teams in identifying expansion opportunities and strengthening renewal positions
• Translate qualitative adoption progress into clearly articulated business outcomes
• Customer Story Development & Executive Engagement
• Oversee identification, development, and refinement of high-impact customer stories resulting from Adoption efforts
• Ensure stories clearly articulate the customer challenge, implemented solution, measurable outcomes, and broader business transformation
• Collaborate with Marketing and Communications to adapt stories for external campaigns, events, and thought leadership initiatives
• Prepare executive-ready materials for Incubation Board presentations and other senior stakeholder forums
• Cross-Functional Partnership & Operational Alignment
• Work closely with the Operations lead and other leadership colleagues to ensure alignment on priorities, resource allocation, and execution cadence
• Provide structured customer insights and adoption feedback to Product, Engineering, and Strategy teams
• Contribute to scalable processes and playbooks that support global growth of Informed Design
• Help establish best practices for enterprise adoption and value articulation across regions

Requirements:

• 10+ years of experience in Customer Success, Customer Adoption, or Enterprise Account Management within SaaS or technology environments
• 5+ years of experience leading global or distributed teams
• Demonstrated success driving measurable product adoption and customer value realization in strategic accounts
• Experience coaching and developing team members across varying levels of performance and experience
• Strong executive presence with the ability to communicate effectively at senior leadership levels
• Proven ability to operate in evolving or incubation-stage environments and bring structure and clarity where needed
• Experience with AEC, manufacturing, construction, or adjacent industries
• Experience supporting product incubation or early-stage offerings within a larger enterprise organization
• Familiarity with design-to-manufacture workflows or digital transformation initiatives
• Experience developing customer case studies in partnership with Marketing teams