Key skills
High Speed Internet ConnectivityTechnical TroubleshootingMulti-System NavigationRemote Work
About this role
QVC is a Fortune 500 company known for its live social shopping experience, and they are seeking a Customer Service Specialist to support their customer inquiries. This role involves handling inbound calls, assisting customers with their questions, and promoting products while maintaining a high call volume in a remote work environment.
Responsibilities:
- Busy day handling a high volume of our inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Report to an assigned Customer Service Supervisor
Requirements:
- Provide a distraction free work from home environment
- 12 months or more of customer service experience
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- You do not have Starlink, satellite, Wi-Fi, or dial up internet. You have a hard-wired, high speed internet
- Follow QVC computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours