IT Support Engineer (Internal)

Dwelly is a UK-based, AI-enabled lettings and property management platform that is growing through a roll-up strategy acquiring estate agencies. They are seeking an IT Support Engineer to take ownership of internal IT operations, technical support, and agency systems integration across acquired businesses, ensuring productivity and successful integration into the Dwelly platform.

Responsibilities:

• Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively
• Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records
• Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems
• Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed
• Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management
• Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment
• Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets
• Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts
• Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition
• Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems
• Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible
• Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth

Requirements:

• Strong communication skills and fluency in English
• Higher degree education
• Experience supporting macOS, Linux, and Windows environments
• Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion
• Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers
• Ability to troubleshoot hardware, software, access, and user support issues independently
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions
• Experience with Azure, Entra ID, Intune, Active Directory, Autopilot
• Experience with WordPress, hosting environments, domains, redirects, migrations
• SQL knowledge across MySQL/PostgreSQL
• Experience with APIs, webhooks, Postman, Swagger
• Experience supporting acquisitions, migrations, or multi-site environments
• Scripting ability in Bash or PowerShell