Lead ServiceNow Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Lead ServiceNow Engineer who will architect and govern a strategic ServiceNow platform for over 6,000 users, providing technical leadership and driving complex initiatives.

Responsibilities:

• Consult on the ServiceNow platform strategy, ensuring scalable, secure, and maintainable solutions for high priority initiatives
• Lead development of complex, platform-wide initiatives, driving execution from design through implementation
• Serve as the top-tier technical escalation point, resolving complex issues across the platform and integrated systems
• Encourage and help implement the use of development standards, architecture principles, and best practices to ensure high-quality, consistent solutions
• Design and oversee integrations with enterprise systems (e.g., identity, HR, and access platforms), while considering reliability, scalability, and performance
• Partner with cross-functional stakeholders to translate business needs into technical solutions
• Mentor and guide engineers, facilitating code and architecture reviews to elevate team capability
• Drive platform innovation and continuous improvement, including automation, AI capabilities, and enhanced user experience

Requirements:

• Deep expertise in the ServiceNow platform, including advanced scripting, custom application development, modular frameworks, and performance optimization
• Extensive experience architecting multi-system integrations (REST/SOAP, spokes), ideally including Okta, Workday, and SailPoint
• Design enterprise-grade data models that align with frameworks like CMDB and CSDM
• Offer technical and architectural guidance to the ServiceNow process and initiatives by influencing platform design and leading key projects to build scalable, secure solutions
• Strong proficiency in JavaScript, HTML/CSS, Angular, React, Employee Center development (widgets and UI components), and modern UI/UX patterns
• 7+ years of progressive ServiceNow development experience, including leading large-scale or platform-wide initiatives in an enterprise setting
• Proven ability to suggest technical standards, lead code and architecture reviews, and mentor senior and junior engineers
• Exhibits exceptional communication skills, confidently representing the team to senior stakeholders, explaining complex designs, and guide discussions
• Achieved at minimum the ServiceNow Certified System Administrator (CSA) certification
• Experience integrating complex workflows between ServiceNow and Slack
• Hands-on experience with NowAssist for AI-driven automation and productivity
• Additional certifications (CAD, Application Developer, etc.) strongly preferred