Revit Customer Success Manager

Role Overview

• Act as the primary point of contact for customers and connect them with appropriate teams
• Onboarding new customers
• Training end-users
• Optimizing the value of our software
• Expanding user adoption
• Identifying key risks to customer success
• Implementation for new customers and existing customers who expand substantially
• Providing day to day support (Tier 1) and troubleshooting for existing customers
• Managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs
• Assisting sales reps for technical demos and presentations for new customer acquisition

Requirements

• 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
• 2+ years of experience teaching, guiding, mentoring in the use of Revit
• Proficient with Microsoft Suite applications
• Knowledge of the construction industry
• Strong verbal and written communication skills and technical aptitude
• Excellent interpersonal skills with ability to build authentic business relationships
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Team oriented, collaborative, supportive

Benefits

• Medical, dental, life, vision, disability, 401(k)
• Employee Stock Purchase Plan
• paid time off
• tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs