Key skills
Communication
About this role
EXL is a leading provider in residential and commercial insurance survey services, known for its professionalism and quality. The Appraisal Coordinator will be responsible for scheduling appraisal appointments and assisting homeowners with their photo submissions through the ASSIST product, while providing excellent customer service.
Responsibilities:
- Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
- Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
- Responsible for keeping work order statuses up to date in the system
- Responsible for prioritizing work, meeting deadlines and achieving productivity goals
- Responsible for keeping management posted on any unusual situations, instructions, etc
Requirements:
- Excellent communication and customer service skills
- Technological proficiency
- Drive to exceed client expectations
- Demonstrates high emotional intelligence through good listening and problem-solving skills
- Ability to organize and prioritize work
- Meet deadlines
- Multi-task and handle numerous assignments simultaneously
- Ability to solve problems/technical difficulties with a variety of variables
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
- Strong analytical skills and resourcefulness
- Excellent written and oral communications
- Ability to manage multiple projects at once and handle time sensitive urgencies