Intermediate AI-Enabled DevOps Engineer

PointClickCare is a leading health tech company focused on delivering exceptional care through innovative technology. As an Intermediate AI-Enabled DevOps Engineer, you will build and support cloud infrastructure and deployment pipelines while collaborating with senior engineers to enhance system reliability and automate operational tasks.

Responsibilities:

• Implement and maintain cloud infrastructure using infrastructure-as-code
• Support and improve CI/CD pipelines for application and ML workloads
• Operate containerized workloads in Kubernetes or managed container platforms
• Assist in rolling out platform improvements and infrastructure changes
• Automate repetitive operational tasks using scripts and tooling
• Assist with deploying and monitoring AI/ML workloads
• Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing
• Participate in on-call rotations
• Respond to and help resolve environment & CI/CD pipeline incidents
• Monitor system health using dashboards, logs, and alerts
• Contribute to post-incident reviews and follow-up actions
• Follow and contribute to established DevOps standards and practices
• Document procedures, runbooks, and operational knowledge

Requirements:

• 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering
• Experience with at least one cloud provider (Azure, AWS, or GCP)
• Hands-on exposure to scripting experience (Bash, Python, or similar)
• Hands-on exposure to Infrastructure as Code (Terraform, IaC 2.0, or similar)
• Hands-on exposure to CI/CD pipelines
• Hands-on exposure to Containers (Docker) and Kubernetes concepts
• Hands-on exposure to monitoring, logging, and alerting tools
• Working knowledge of cloud infrastructure and Linux-based systems
• Proven experience with CI/CD, and containers
• Focus in reliability, scalability, and operational excellence
• Automation experience, reducing repetitive operational tasks
• Willingness to learn new tools and technologies, including AI-enabled platforms
• Openness to feedback and continuous improvement
• Ability to communicate clearly and ask good technical questions
• Bachelor's degree in Computer Science, Computer Engineering, or related technical field
• Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued
• Demonstrated commitment to continuous learning
• 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
• Familiarity with AI-driven monitoring or AIOps tools
• Experience using AI-assisted development or operations tools
• Understanding of cloud networking and security fundamentals
• Experience supporting on-call