Data Center Operations Process Engineer

Oracle is a leading company in AI and cloud solutions, seeking a Data Center Operations Process Engineer to enhance customer outcomes and support operational health across their data centers. The role involves documentation, performance analysis, process improvements, and supporting new region builds while collaborating with various teams to ensure operational excellence.

Responsibilities:

• Work with technicians, engineers, program managers, and partner teams to create and update documentation
• Partner with SMEs to publish documentation for physical infrastructure, cloud products, security, and compliance
• Review and audit documentation with SMEs to ensure clarity, quality, and consistency
• Gather feedback and continuously improve documentation
• Support operational responsibility for one data center; support additional sites as needed
• Lead analysis of key operational metrics (capacity, temperature, availability, cleanliness, etc.) and drive improvements
• Monitor facility health (power, cooling, security) and recommend actions to strengthen resilience and safety
• Partner across teams/regions to improve processes using industry best practices (Lean; familiarity with Six Sigma a plus)
• Provide support for complex escalations
• Participate in RCAs, document lessons learned, and implement corrective actions
• Maintain an accurate, actionable knowledge base (issues, processes, solutions)
• Apply ITSM disciplines; ITIL experience preferred
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds
• Oversee installations, repairs, inventory, and logistics
• Guide replacements/upgrades and support site improvements through implementation
• Plan and execute rack deployments, installs, and physical network changes
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency
• Lead moderately complex workstreams; track timelines and deliverables to meet requirements
• Prioritize and delegate across initiatives; adapt plans as scope, resources, or timelines change
• Identify and implement process/workflow improvements to increase efficiency and effectiveness
• Measure impact, incorporate feedback, and iterate
• Support special projects as needed

Requirements:

• Experience in data center operations, technical support, and/or engineering
• Working knowledge of power, cooling, structured cabling, and connectivity
• Basic understanding of network architecture and common protocols
• Knowledge of OCI and cloud computing concepts
• Experience supporting enterprise customers with a strong customer-outcome mindset
• Ability to diagnose issues, identify root cause, and deliver durable fixes
• Hands-on experience with enterprise server, storage, and networking technologies
• Server administration experience, especially Linux/Unix
• Process planning, evaluation, and documentation
• Excellent written and verbal communication skills with strong attention to detail
• Strong technical writing skills
• 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout