Customer Success Enablement Manager

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving over 13,000 customers. They are hiring a Customer Success Enablement Manager to enhance the capabilities of post-sales teams, ensuring faster value realization and measurable customer outcomes.

Responsibilities:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results

Requirements:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes
• Experience supporting Mid-Market and Enterprise post-sales teams
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus
• Bachelor's degree in business, marketing, product, education, organizational development, or a related field is a plus