Customer Success and Implementations Manager, Juno

Ramp is building the smart infrastructure for finance teams, and they are seeking a Customer Success and Implementations Manager to deliver a seamless customer experience for Juno. This role involves managing customer implementations from kickoff to go-live, driving ongoing customer success, and partnering cross-functionally to ensure strong adoption and measurable outcomes.

Responsibilities:

• Lead onboarding for customers from kickoff to go-live
• Build and manage project plans, timelines, and stakeholder communication
• Partner closely with Sales for seamless handoffs
• Identify risks early and drive solutions cross-functionally
• Serve as the primary point of contact post-launch
• Drive adoption, engagement, and measurable outcomes
• Conduct regular check-ins and strategic reviews
• Monitor account health and proactively mitigate churn risk
• Identify expansion opportunities in partnership with Sales

Requirements:

• 7+ years in Customer Success, Implementations, or Account Management in SaaS
• Equally comfortable running a project plan and leading a strategic stakeholder call
• Strong sense of ownership — you don't wait to be told what to do
• Comfortable in environments where roles evolve as the company scales
• Able to build structure where it doesn't exist — and operate without it when needed
• Deep care for customer experience and long-term partnership
• Willingness to roll up your sleeves — no task too big or too small
• Able to move fluidly between technical and business-level conversations
• Strong project management skills
• Ability to navigate both operational and executive-level conversations
• Experience in travel, fintech, HR tech, or marketplaces
• Experience supporting enterprise customers
• Background in or passion for travel