Customer Success Manager (Remote in AZ, CA, CO, ID, LA, MI, MT, NM, NV, OK, OR, TX, UT, WA and WY)

Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. They are seeking a Customer Success Manager who will be responsible for managing customer relationships, ensuring customer success with their solutions, and driving customer retention and satisfaction.

Responsibilities:

• Grow relationships with customer stakeholders
• Take direct responsibility for customer relationships
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products
• Analyze customer engagement data to identify implementation strengths and areas of need
• Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities
• Provide assistance in creating and provisioning customer sites
• Collaborate with internal teams to drive teacher adoption and success
• Deliver onboarding support to customers to ensure that their initial experiences with the site are successful
• Offer input on Customer Success team processes and procedures as required

Requirements:

• Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration
• Direct and proven work with establishing strategic outcomes and measurements
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Ability to use and interpret data analytics and spreadsheets
• Excellent communication skills and analytical skills
• Experience working with and presenting results to senior level executives preferred
• Proficient within a fast-paced, growth organization is ideal