Must Have Skills

Microsoft Dynamics CRM Functional Consultant with strong product knowledge
Sales, Customer Service, and Marketing modules within Microsoft Dynamics CRM

Job Description Solution Architect I Enterprise Solutions (Dynamics 365 CE / Power Platform) Role Overview
We are seeking an experienced Solution Architect with 10+ years of experience in CRM/Enterprise Applications, including 4+ years with Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. The ideal candidate will lead the design and delivery of enterprise CRM solutions while providing technical leadership across Microsoft Dynamics 365, Power Platform, Azure integrations, and AI-enabled capabilities.

Key Responsibilities

Define end-to-end solution architecture across Dynamics 365 CE modules, including Sales, Customer Service, Marketing, Field Service, and Customer Insights.
Translate business requirements into detailed technical and functional designs, prioritizing standard platform capabilities with judicious use of customizations.
Lead fit-gap analysis, design workshops, proof of concepts (POCs), and technical consultations with business and technical stakeholders.
Architect Dynamics 365 CE solutions, including entity models, workflows, security models, user experience, and Dataverse architecture.
Design scalable Power Apps (Canvas, Model-driven, and Custom Pages) using Dataverse and Azure Services.
Drive the adoption of Power Platform technologies, including Power Apps, Power Automate, Power BI, AI Builder, Copilot Studio (formerly Power Virtual Agents), and Copilot-enabled solutions.
Design and oversee integrations between Dynamics 365, Power Platform, Azure Services, SharePoint, Microsoft Teams, and external systems using Azure services, middleware, REST APIs, SOAP APIs, Power Automate, and custom connectors.
Architect AI-driven solutions using AI Builder, Azure AI Services, Azure OpenAI, Copilot Studio, prompt engineering, and custom Copilot plugins to enable intelligent automation and conversational experiences.
Drive adoption of Copilot capabilities within Dynamics 365 modules such as Sales Insights, Customer Service Copilot, and Finance Copilot.
Establish governance, security, environment strategy, Application Lifecycle Management (ALM), and Power Platform Center of Excellence (CoE) best practices.
Govern solution quality through architecture reviews, documentation, peer code reviews, coding standards, templates, and alignment with Microsoft best practices.
Develop and maintain technical documentation, including Functional Design Specifications, deployment documentation, design documents, and process guidelines.
Serve as the primary point of contact for build, deployment, and production support issues, ensuring timely resolution.
Review application, feature, and component designs to ensure compliance with architecture standards and optimize efficiency, cost, quality, and performance.
Validate solutions with business users, integrate and commission end-to-end solutions, and support release execution and monitoring.
Work closely with customer architects, product owners, and stakeholders to present design options, clarify requirements, conduct implementation reviews, and recommend business process improvements.
Contribute to presales activities, RFP responses, practice intellectual property (IP), reusable assets, UST accelerators, AI demonstrations, case studies, hackathons, internal seminars, and knowledge-sharing initiatives.
Stay current with Microsoft Dynamics 365 releases, roadmap, licensing models, and newly released platform features.
Perform technical assessments for hiring, mentor development teams and junior leads, set team goals, provide feedback, and support employee engagement and technical growth.
Manage project delivery by supporting requirement analysis, effort estimation, sprint planning, defect management, documentation, status reporting, release management, and Agile ceremonies.
Identify technical risks, root causes, and improvement opportunities while recommending SMART solutions for complex technical problems.

Required Skills & Experience

10+ years of experience in CRM/Enterprise Applications.
4+ years of experience with Microsoft Dynamics 365 Customer Engagement (CE).
Strong expertise in:
- Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service, Customer Insights)
- Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Dataverse
- Power Apps (Canvas, Model-driven, Custom Pages)
- AI Builder
- Copilot Studio (formerly Power Virtual Agents)
- Dynamics 365 Portals
- Plugin and Custom Workflow Development
- Azure Services and Azure OpenAI
- Azure API Management
- Active Directory (AD), ADFS, OAuth Authentication
- Application Lifecycle Management (ALM)
- REST APIs, SOAP APIs, Web Services
- HTML/HTML5, CSS, XML, AJAX
- jQuery or other JavaScript frameworks
- Google APIs
- Agile methodology
- Data loading tools
- Production deployments and deployment troubleshooting
- Cloud solution architecture and enterprise application design

Role Expectations

Provide technical consultation for active projects.
Contribute to presales, sales engagements, and RFP responses.
Build practice IP and reusable assets.
Integrate and approve accelerators for Dynamics 365.
Build AI-powered CRM demonstrations.
Mentor and manage technical teams.
Conduct peer reviews and maintain high-quality engineering standards.
Continuously enhance technical, business, and domain knowledge through certifications, conferences, and knowledge-sharing initiatives.

IT Solution Architect – Order to Cash

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