Entegris is seeking a Customer Service Specialist to support Entegris’ customers. This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financial objectives.

Responsibilities:

Independently analyze customer orders and non‑routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives
Serve as the primary point of contact for assigned customers, independently managing non‑routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements
Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority
Resolve accounts receivable issues by interpreting policy and coordinating with Finance
Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations
Develop and review customer quotations and deliver accurate pricing and terms
Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies
Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives
Interpret and apply company policies to unique customer situations
Recommend policy or process changes to better meet customer and business requirements
Approve exceptions or escalations within defined guidelines
Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements
Balance customer needs with operational, regulatory, and financial considerations
Be the voice of the customer in internal alignment discussions
Manage quality notifications and return material processes
Assess customer impact and determine appropriate corrective actions
Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance‑sensitive scenarios
Analyze recurring customer and operational issues to identify root causes
Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time
Perform additional responsibilities as assigned to support departmental and organizational objectives

Requirements:

Bachelor's degree in Business or related field, or equivalent professional experience
Minimum of 2 years of professional experience in customer service, operations, or related business support roles
Ability to exercise independent judgment and discretion
Strong analytical and problem-solving capabilities
Proficiency in Microsoft Office
The ability to speak and understand Mandarin is strongly preferred for this role
SAP experience preferred
Experience in manufacturing or ISO-regulated environments preferred

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