Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
Create exceptional patient enrollment experiences and share insights with your peers
Evangelize program benefits and the impact it will have on member health
Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
Maximize team growth by delivering observations and identifying trends to help the team as it grows

Language Requirement: This role requires fluency in both English and Spanish
Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
Strong communicator who can easily build relationships, problem-solve, and navigate around push-back
Love being on the phone and chatting with folks
Tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
Utilize emotional intelligence to drive conversations and meet patient needs
Goal-oriented with a go-getter attitude and able to work with limited supervision
Like to educate and simplify concepts for folks who struggle with complicated things

Bilingual Enrollment Specialist, English/Spanish

Key skills