Communications Account Manager

Role Overview

• Serve as Blueprint's primary point of contact for assigned client initiatives.
• Build trusted relationships with client stakeholders through responsive communication and exceptional service.
• Lead recurring client meetings and coordinate follow-up actions.
• Ensure all client deliverables are completed accurately, on schedule, and within contract requirements.
• Proactively identify communications opportunities and recommend strategic solutions.
• Develop media strategies that increase visibility and positive public awareness.
• Research, develop, and pitch compelling news stories to local, regional, and national media.
• Draft news releases, media advisories, talking points, key messages, and media statements.
• Coordinate media interviews, press events, and reporter requests.
• Cultivate and maintain relationships with journalists, editors, and media outlets.
• Monitor earned media coverage and prepare regular media reports and analysis.
• Create engaging communications that support organizational goals.
• Research, write, edit, and proofread newsletters, blogs, website copy, executive messaging, presentations, speeches, and other communications materials.
• Collaborate with internal subject matter experts to ensure messaging is accurate and compelling.
• Perform thorough fact checking and quality assurance prior to publication.
• Respond quickly to emerging issues requiring communications support.
• Assist in developing crisis communication plans, messaging, media statements, FAQs, and executive talking points.
• Monitor media coverage throughout active news cycles and provide leadership with timely updates.
• Coordinate communications support before, during, and following crisis events.
• Exercise sound judgment when handling sensitive or confidential information.
• Identify opportunities to increase community awareness and audience engagement.
• Recommend outreach strategies for underserved or untapped audiences.
• Support communications campaigns promoting library programs, initiatives, and special events.
• Assist in strengthening community partnerships through strategic communications.
• Manage multiple communications projects simultaneously while meeting tight deadlines.
• Track deliverables, priorities, and timelines across multiple assignments.
• Coordinate with internal creative teams to ensure seamless project execution.
• Maintain organized project documentation and status updates.

Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, English, Public Affairs, or a related field.
• 3-7 years of professional experience in public relations, communications, media relations, or strategic communications.
• Exceptional writing, editing, and proofreading skills.
• Experience developing media pitches, press releases, and executive communications.
• Experience managing client relationships and multiple concurrent projects.
• Strong understanding of traditional, digital, and social media landscapes.
• Excellent organizational, interpersonal, and time management skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize competing deadlines in a fast-paced environment.
• Ability to travel locally occasionally for client meetings, media events, and special projects.
• Ability to work outside normal business hours during crisis communications events when necessary.

Benefits

• N/A