Key skills
SQLOAuthSalesforceCommunication
About this role
Role Overview
- User Support and Service: Analyze and address tickets (incidents, requests, and changes)
- Maintenance and Sustaining: Perform preventive and corrective maintenance on IT applications
- Knowledge Management: Create, manage, and update technical documentation
- Security and Compliance: Work in partnership with Compliance and LGPD (data protection) teams
- Systems Integrations: Monitor, create, test, and troubleshoot integrations between systems in the IT environment
- Data and Reporting: Develop, support, and analyze multidimensional reports
- Requirements Engineering: Elicit, analyze, specify, and evaluate business and technical requirements
Requirements
- Advanced/Fluent English (mandatory for speaking, reading, and writing)
- Solid experience in systems support and maintenance
- Familiarity with ecosystems such as TOTVS Protheus, Salesforce, and Synchro
- Experience with SQL
- Knowledge of communication protocols and architectures (Web Services)
- Authentication using API keys and industry standards such as OAuth 2.0 and A1/A3 digital certificates
- Ability to analyze and classify requirements, process modeling and mapping (BPMN), and documentation
Tech Stack
- SQL
Benefits
- Work Model: Hybrid (3 days on-site
- Vila Guarani, and 2 days remote/home office)