Supervise Executive Assistants team, manage the service delivery needs and operations of the team from Wroclaw, Poland.
Work closely with the onshore teams and other members of the Executive Assistants services team to ensure the smooth functioning of the operations.
Build and maintain exceptional and strong relationships with customer.
Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.
Identify, evaluate and assess individual training and development areas for all members of the team.
Ensure appropriate level of support is in place for all team members.
Ensure our performance management processes are in place and embedded across the team.
Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team.
Identify issues and propose solutions.
Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.

Fluent English (written and oral) at least C1
Fluent Dutch (written and oral)
Minimum 3 years relevant work experience as people leader or a similar role
Strong people management skills, being a transformative and open minded leader
Strong stakeholder management, including listening to concerns and influencing actions
Understanding of business environment for such services, ability to investigate on new opportunities for promotion and offering for new clients
Ability to cooperate in a dynamic and matrix organization undergoing a constant transformation
Exceptional communication and interpersonal skills
both written and oral
Ability to adjust to multiple demands, shifting priorities and rapid change
Strong problem-solving and analytical abilities
Proficiency in fundamental MS office systems: MS Word/PowerPoint/Excel
Proven experience of working within a global environment, across borders with people from other cultures
Demonstrable ability to interact with leadership, stakeholders and peers
French or German will be an asset

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Business Support Supervisor, Dutch

Key skills