About this role
Role Overview
- Executes routine transactions/processes utilizing standard policies and procedures.
- May have specific responsibility for a specialized product or functional area.
- Partners internally with service partners to route calls, documents or other action items to complete transactions.
- Ensures the appropriate materials and documentation are available to complete transactions.
- Confirms equipment is operational, if applicable.
- Provides responses and documentation to inquiries and ad hoc requests.
- Provides feedback on workflow and work received.
- Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.
Requirements
- Roles at this level typically do not require a university / college degree
- high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties
- Prior experience is not required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service