Senior Business Experience & Planning Advisor – Technology

Role Overview

• Lead large‑scale, cross‑functional changes supporting data, automation, and technology initiatives.
• Apply a strategic change management lens to complex programs aligned with corporate and technology strategies.
• Influence senior leaders and program outcomes through strong partnership, insight, and storytelling.
• Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results.
• Design and execute comprehensive change strategies.
• Develop tailored solutions to support operational change associated with data automation and AI‑driven initiatives.
• Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes.
• Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans.
• Serve as a trusted advisor to technology and business leaders.
• Collaborate closely with Project Managers, Communications partners, and cross‑functional teams to ensure a seamless and consistent change experience across channels.
• Lead general and detailed planning phases of complex change initiatives.
• Oversee data collection, analysis, research, and reporting related to change readiness and adoption.
• Identify and manage dependencies, risks, and impacts across programs.
• Support governance and adoption for emerging capabilities.
• Coach and mentor junior change practitioners.
• Provide guidance on best practices in organizational change management.
• Act as a change champion and thought leader within the organization.

Requirements

• Strong background supporting technology‑driven transformations, ideally within data, automation, or digital environments
• Proven ability to influence without authority and operate effectively in matrixed organizations
• Excellent communication, relationship‑building, and problem‑solving skills
• Experience supporting:
• Data platforms and automation initiatives
• AI / GenAI‑enabled programs
• Technology transformation efforts (SDLC, infrastructure, development)
• Familiarity with change and project management tools such as:
• Clarizen
• Jira
• Change Navigator or similar platforms
• High level of organization, prioritization, and self‑direction
• Change Management certifications (Prosci Certified, Change Practitioner preferred)

Tech Stack

• SDLC

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• robust wellness program with financial incentives
• paid time off, including maternity and/or parental leave, paid holidays, occasional absence days, and vacation days