Provides daily operational leadership and direction to Revenue Services teams
Ensures the timely and accurate billing and collection of company revenues
Performs advanced activities to respond to and resolve billing, collections, and payment issues
Achieves high levels of customer satisfaction by providing quality customer service while minimizing costs
Maintains knowledge of billing, accounts receivable management, and payment processes
Provides training and answers complex questions from teammates and customers
Monitors and audits team compliance with regulations and internal controls
Coordinates with key internal stakeholders and provides leadership to the team
Analyzes account data for accuracy in billing and collections

Associates degree in Paralegal Studies, Technology, or Business Administration
Five (5) years minimum related work experience OR High School/GED degree AND 7 years minimum related work experience
Proficient in Microsoft Office Products (Outlook, Excel, Word, PowerPoint)
Working knowledge of utility commission rules and regulations
Conflict management skills to resolve or mediate customer issues
Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations
Proficient in SAP
Proficient in FACTA and Energy Protection
Thorough understanding of dunning timeline
Ability to analyze and compare data to ensure accuracy
Strong problem-solving skills
Written and oral communication skills
Ability to research/investigate information needed
Flexibility to accept and adjust to short timelines and operate with minimal supervision
Ability to apply customer account and systems knowledge to complex situations.

Team Lead, Revenue Services

Key skills