Product Analyst – Demand Response Products & Services

Role Overview

• Organize already identified operational choke points into draft project plans, including proposed owners, deadlines, status updates, and follow-up actions, for review and collaborative refinement with the manager and appropriate team members
• Help organize historical artifacts such as vendor invoices, regulatory data requests, contractor purchase orders, invoices, and related program documents into a shared repository with clear naming, ownership, and retrieval structure
• Support improvements to existing tools and workflows by documenting current pain points, tracking enhancement requests, coordinating follow-up with users and system owners, and helping validate updates related to IntelliSOURCE, customer contact and scheduling tools, Salesforce pipeline visibility, DR calendar enhancements, and related reporting needs
• Track and organize information related to existing assets, planned inspections, replacements, upgrades, retirements, inventory readiness, equipment lifecycle needs, and supply chain ordering requirements to support review and follow-up by the manager, field coordinators, and appropriate team members
• Support rates, regulatory, IRP, new program development, technology initiatives, white papers, and business case work by gathering data, tracking requests, documenting assumptions, and summarizing results for review
• Track estimated O&M savings, recovered value, avoided cost, RMA activity, warranty returns, refunds, vendor credits, budget impacts, projections, true-ups, and marketing cost-per-acquisition analysis
• Operational issue tracker showing priorities, owners, deadlines, status, barriers, and completed actions
• Contractor comparison tracker covering pricing, work quality, responsiveness, completion performance, and supporting notes for vendor discussions
• Continuous improvement tracker for existing system upgrades, scheduling/customer contact tools, Salesforce pipeline cleanup, DR calendar enhancements, and related reporting needs
• Commercial asset inspection tracking, replacement, and equipment lifecycle calendar tied to field coordinator assignments, work management follow-up, inventory readiness, and supply chain ordering
• Savings, recovery, budget, projection, and true-up tracker documenting assumptions, estimated value, responsible parties, open questions, and follow-up actions
• RMA, warranty, and inventory closeout log tracking device movement, returned equipment, replacement status, vendor credits, refunds, aging items, and unresolved exceptions
• Update recurring dashboard or status summary showing completed work, open issues, estimated savings, recovered value, risks, and next actions

Requirements

• Bachelor’s degree in business, industrial engineering, information technology, or other related degree
• 2 years minimum related work experience
• Experience in utility customer programs, demand response, energy efficiency, operations support, finance, analytics, process improvement, or related business functions
• Experience tracking operational savings, inventory movement, warranty claims, RMAs, refunds, vendor credits, purchase orders, invoices, or related financial follow-through items
• Experience using Excel, Power BI, enterprise reporting tools, operational databases, or customer/program management systems to organize data and support decisions
• Strong attention to detail, follow-through, and willingness to learn program operations, systems, and reporting requirements
• Practical problem-solving skills with a focus on improving existing operations, reducing manual errors, minimizing rework, and making work easier to track and manage
• Ability to organize data, review information for accuracy, identify basic trends or exceptions, and summarize findings clearly
• Ability to manage assigned tasks, track deadlines, follow up on open items, and keep operational improvement work moving with moderate supervision
• Proficiency with Microsoft Office tools, especially Excel, Word, PowerPoint, and Outlook
• Ability to learn enterprise systems, reporting tools, dashboards, and operational databases used to support day-to-day program execution

Benefits

• friendly work environment
• opportunities for growth and development
• recognition for your work
• competitive pay and benefits