Senior Associate, Change Management Process Manager – Retail Bank
McLean, Virginia, United States of America
Full Time
1 day ago
$80,800 - $101,300 USD
Visa Sponsor
Key skills
Cyber SecurityCProject Management
About this role
Role Overview
- Validate and manage high-priority intakes (Testing and, Projects)
- Manage the START tool backend, facilitating initiatives stages, troubleshooting issues, and ensuring data integrity across the platform
- Lead daily Scoping Meetings on a rotating basis, coordinating Point of Contacts (POCs), capturing resources, socializing and follow-up on next steps
- Manage the START Slack channel and mailbox with high responsiveness
- Manage operational capacity per protocols, negotiate delivery dates when necessary, and provide volume metrics for Monthly Business Reviews (MBR)
- Partner with Risk, Cybersecurity, and Audit functions to provide reporting, walkthrough visuals, and sampling data to ensure compliance
- Mentor new team members, engage in cross-training across Bank Voice and C&O, and collaborate with Product Managers to influence results through data-driven storytelling.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in Process Management, Project Management, or Retail Operations
- At least 1 year of experience in Customer Service or Relationship Management
- At least 1 year of experience with Google Suite such as Google Docs, Sheets, Slides, etc.
Tech Stack
- Cyber Security
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.