Partner with key business partners to support the development of clear business intents, identify risks for intent execution and assist in building out and maintaining compliant well managed processes with external stakeholders
Partner with 3rd party servicing vendor on servicing our customers
Provide process support for the team’s overall process responsibilities in the servicing space
Develop and maintain process documentation and drive continuous process improvements
Provide project management support and drive team organizational work for the broader team
Perform quality assurance checks on actions taken to ensure accuracy
Serve as subject matter expert to outside resources
Monitor the progression of findings against mitigation plans to ensure timely closure
Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
Problem-solve issues and correct errors as they arise
Continually look for ways to streamline and improve overall process
Stay abreast of product terms, changes and launches across card acquisitions
Maintain monthly dashboards and reporting

High School Diploma, GED, or equivalent certification
At least 2 years of experience in Process Management, Project Management, Relationship Management, or Risk Management
At least 1 year of experience in Microsoft Office or G Suite
Bachelor’s Degree or military experience (Preferred)
2+ years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management (Preferred)
PMP, Lean, Agile or Six Sigma certification (Preferred)
Strong communication and collaboration skills (Preferred)
Strong organizational skills (Preferred)
Strong attention to detail (Preferred)

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being

Senior Associate, Process Management – Personal Loans Servicing

Key skills