Customer Support Specialist II

Role Overview

• Provide customer service to providers that work with Exact Sciences
• Answer incoming phone calls
• Place outbound calls, as necessary
• Respond to voicemail and email inquiries
• Investigate and resolve issues or problems for the sales field, providers, or other internal customers
• Manage and resolve customer complaints
• Support the Clinical Study team for order entry, issue resolution, and process improvement
• Work as a team to identify process improvements and document new procedures for growth

Requirements

• High School Diploma or General Education Degree (GED)
• 3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry
• 3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience
• Must be 18 years of age or older
• Authorization to work in the United States without sponsorship
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation

Benefits

• Paid time off (including days for vacation, holidays, volunteering, and personal time)
• Paid leave for parents and caregivers
• Retirement savings plan
• Wellness support
• Health benefits including medical, prescription drug, dental, and vision coverage