About this role
Role Overview
- Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
- Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
- Demonstrate empathy and emotional intelligence to build trust and positive relationships.
- Stay informed about products, services, and industry regulations to provide accurate, useful information.
- Collaborate with colleagues and other departments to resolve complex issues.
Requirements
- Bilingual (verbal & written proficiency) in both French and English
- Experience in a fast-paced customer service environment
- Call center experience will be considered a strong asset, especially within financial services.
- Strong technical skills and ability to navigate multiple systems.
Benefits
- unlimited coffee
- a positive atmosphere
- a team that truly values your well-being
- health, dental, mental health, vision insurance
- short
- and long-term disability
- life and AD&D insurance
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program (including holidays, vacation, personal, and sick days)