Managing Director, Claim Product Management - Fraud

Travelers is a leading property casualty insurer with a commitment to customer care and community support. The Managing Director, Claim Product Management - Fraud will lead initiatives to prevent and investigate fraud, enhancing product development and management functions while collaborating with various stakeholders to strengthen the company's competitive position.

Responsibilities:

• For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support
• Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service
• Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success
• Accountable for vendor strategies including vendor selection, negotiation and contracting
• Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices
• Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies
• Directs industry analysis and bench-marking studies
• Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends
• Attends various seminars and conferences as appropriate
• Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum
• Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs
• Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues
• Provides field claim management guidance on legislative, regulatory, and market conduct issues
• Shares accountability with business partners to achieve and sustain quality results
• Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services
• Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization
• Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes
• Partners with Business to assist in developing and implementing claim policy language and endorsement changes
• Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness
• Provides technical knowledge and project coordination on large-scale claim programs, workflows and systems projects
• Builds and maintains strong partnerships with Underwriting, Product Management, Marketing, and Actuarial and across the Enterprise to drive business results
• Manages staff and develops team vision, goals and objectives to achieve optimal business outcomes
• Accountable for the development of staff
• May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states
• Perform other duties as assigned

Requirements:

• Bachelor's degree
• High school diploma or GED
• Five years claim, insurance or financial services related experience
• Comprehensive financial acumen and analysis skills
• Comprehensive knowledge and skills in identifying and analyze alternative business strategies
• Comprehensive project management skills
• Comprehensive knowledge of claim processes and systems
• Previous leadership experience
• Strong strategic thinking, planning, delegation and implementation skills
• Communicate effectively
• Influence others and build behind the scenes support for initiatives and proposals
• Attract, develop, retain and reward talent
• Hold others accountable for their commitments, drives results to improve performance; coach and track results
• Inspire and guide individuals and groups; lead by example; stimulate enthusiasm