Responsible for performing admitting duties for all patients at the hospital.
Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information.
Receive and process physician orders, utilize an overlay tool, and provide excellent customer service.
Operate the telephone switchboard, adhere to policies, and maintain service relationships.
Conduct audits of accounts, ensure forms are completed accurately, and review eligibility responses in the insurance verification system.

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
High School Diploma/GED
CRCR Required within 9 months of hire (Company Paid)

Patient Access Specialist

Key skills